eTrikeCo Return Policy
Our return policy applies to items that have already shipped from our warehouse.
- We accept returns for up to 14 days after you have received your eTrike. After 14 days we are unable to offer a refund or an exchange. Please note:
- Contact support@etrikeco.com for returns. You must contact us via email before returning your purchase.
- To be eligible for a return your item must be unused and in the same condition that you received it.
- It must be returned in its original packaging.
- You are responsible for paying your own shipping costs when returning an item or it can be deducted from the refund.
- The shipping costs we paid when we shipped your eTrike to you after purchase will be deducted from your refund. This cost can range from $600-$1400 depending on eTrike model, buyer location and time of year.
- We will receive and inspect your returned item, and email you to notify you that we have received your returned item. In that same email we will tell you if your refund is approved or rejected. If it is rejected, you can choose to have the item shipped back to you at your expense.
- A 10% restocking fee will be charged on all returns.
- Orders that have not been shipped can be canceled at no charge unless it is a special order.*
If approved for a refund, it will be processed within 7 days and returned back to your credit card or original payment method, minus the shipping costs and restocking fee. eTrikeCo reserves the right to deny your return request. *Special orders for exterior/interior colors and other additions cannot be canceled after purchase. All sales are final under these circumstances. Please refer to our sales agreement for more information.