FAQ
We want you to know everything about our eTrikes, so here are our most frequently asked questions. Need to know something you don’t find here? Contact us:
A: Aside from being awesome, eTrikes are great to own:
- If you want an easy, simple and eco-friendly way to travel around your town with no gas or insurance needed and minimal maintenance. Most models do not require a drivers license or registration to operate.
- If you need mobility assistance – our ETR100-600HT models can be used as mobility devices.
- If you live in an area where parking or traffic congestion are issues and want a more efficient, yet stable way to get around.
- If your business needs to reduce transportation costs, downsize vehicles for more space, indoor transportation and/or reduce carbon footprint.
A: eTrikes are all electric and powered by a lithium ion battery that propels a rear differential motor or wheel motors.
A: Most eTrikes can travel 40- 50 miles on a full charge.
A: eTrikes are charged using an AC charger that adapts to your eTrike and plugged into a standard US 110v outlet. The charging device has a red light when empty and plugged in. Once charging is completed the red light will turn green and automatically stop charging the battery.
A: eTrikes lithium ion battery can last anywhere from 3-5 years with average use.
A: eTrikes use maintenance free lithium batteries. Specific battery size of each model can be found under the specifications of each model on the shop page.
A: eTrikes can be upgraded with a cell phone carrier and USB port for an additional charge.
A: eTrikes range in speed from 18mph to 28mph depending on model. Speed of each model can be found under the specifications of each model on the shop page.
A: Aside from the Italia Classic, ETRiTango, ETR60, ETR80, and ETR100C, no license, insurance or registration is required to operate eTrikes. The models mentioned above require registration and license to operate but no insurance. At the present time, eTrikes must generally follow the same rules and regulations as pedal bicycles and can only be operated on residential streets (30mph or below), bike lanes and bike paths. As eTrikes are new to the vehicle landscape, please stay informed about the laws in your jurisdiction governing their operation. eTrikeCo also recommends visiting peopleforbikes.org and bikeleague.org for additional guidance.
A: At the present time, eTrikes must generally follow the same rules and regulations as pedal bikes. Basically, eTrikes can be operated on sidewalks, bike lanes, residential streets (30mph or below) and bike paths. As eTrikes are new to the vehicle landscape, please stay informed about the laws in your jurisdiction governing their operation. eTrikeCo also recommends visiting, peopleforbikes.org and bikeleague.org for additional guidance.
A: eTrikes are three wheeled making them more stable than bikes. They also have a low step through making them easier to get on and off of. Most eTrikes also have onboard storage for carrying gear, bags, groceries, etc. Most all eTrikes also have tow seats for double riders.
eTrikes are generally less expensive than golf carts and require less maintenance. Most of our eTrikes do not require a license, registration or insurance to operate anywhere bikes are permitted, while such regulations vary for golf carts depending on location and their minimum and maximum speeds. eTrikes may operate on sidewalks. bike lanes, bike paths where bikes are permitted, while golf carts may not. our ETR100-ETR600HT models are considered mobility devices. Our ETR100 & ETR200 models can fit through the standard US doorway for indoor use.
A: It depends on the jurisdiction. eTrikes being used for mobility needs as an ADA electric mobility device can be ridden on any sidewalks. For leisure purposes there could be more restrictions of use, depending on your local laws.
A: eTrikes are equipped with a key and most with alarms. Simply, engage the emergency brake and alarm if equipped, turn off the eTrike, and take the key with you. For more security, users may purchase a regular bike lock to secure to a fixed object.
A: Our ETRiLark is the only eTrike allowed in theme parks currently. The others do not meet the size requirements.
A: Color variations, if applicable, are shown under the product description.
A: Load capacity varies on each trike from about 300 pounds to 700 pounds. Load capacity can be found on each product description.
A: Our ETR400HT, ETR500HT, ETR600HT, ETR100C and ETR200C come standard with roof, windshield and wiper. All other models do not come equipped with windshield or rooftop.
A: Weight of each model:
- Italia Classic – 165lbs
- ETRiLark – 70lbs
- ETRiTango – 180lbs
- ETR40 – 92lbs
- ETR60 -165lbs
- ETR80 – 210lbs
- ETR100 – 200lbs
- ETR100U – 485lbs
- ETR100C – 625lbs
- ETR200 – 230lbs
- ETR200U – 685lbs
- ETR200C – 880lbs
- ETR300 – 265lbs
- ETR300U – 685lbs
- ETR400HT – 265lbs
- ETR500HT – 440lbs
- ETR600HT – 570lbs
A: The ETRiLark can be broken down for travel. All other eTrike models, cannot be broken down for stowaway. If you have a tow hitch, a carrier can be purchased for transport or rented from Uhaul at $14 per day. We recommend mightyhauler.com to purchase.
A: eTrikes can be purchased online at eTrikeCo.com/shop, by coming to our showroom in St. Petersburg, Florida or by calling us at 844-874-5326.
A: We have a showroom in St. Petersburg Florida. You can view more photos and videos on our instagram page; instagram.com/etrikeco If you are interested in scheduling a test ride please call 727-432-4738 or email info@etrikeco.com.
A: eTrikeCO carries spare parts on order. Please contact eTrikeCo support at support@etrikeco.com or 844-874-5326 ext. 702 for more information.
A: If you need repair on your eTrike, please contact eTrikeCo support at support@etrikeco.com or 844-874-5326 ext. 702 to begin a repair request.
A: eTrikes cost $525 to ship anywhere in the continental United States.
A: If the product is in our current inventory, please allow up to 30 days for delivery from the time of purchase. We ship fully assembled via enclosed or open trailer. There is no unboxing or trash. If products are on back order, estimated delivery is typically 90 days but could be as long as 180 days. You will be notified of shipping status upon placing your order, or you may contact us directly at info@etrikeco.com for current inventory information.
A: We will replace items if they are defective or damaged within 5 days after purchase. To exchange for the same item please send an email to support@etrikeco.com. In the event that you receive a defective or damaged product we will absorb the return shipping costs.
A: We accept returns for up to 5 days after you have received your eTrike. After 5 days we are unable to offer a refund or an exchange. Please note:
- Contact support@etrikeco.com for returns. You must contact us before returning your purchase.
- To be eligible for a return your item must be unused and in the same condition that you received it.
- It must be returned in its original packaging.
- You are responsible for paying your own shipping costs when returning an item.
- The shipping costs we paid when we shipped your eTrike to you after purchase will be deducted from your refund.
- We will receive and inspect your returned item, and email you to notify you that we have received your returned item. In that same email we will tell you if your refund is approved or rejected.
- A $250 restocking fee will be charged on all returns.
If approved for a refund, it will be processed within 7 days and returned back to your credit card or original payment method, minus the shipping costs from the time of your purchase.
A: All returns must be shipped eTrikeCo St. Petersburg.
eTrikeCo St. Petersburg
Tyrone Square Mall
6757 Tyrone Square
St. Petersburg. Fl, 33710
A: Yes,
Your eTrike comes with a limited 1 year, non-transferable warranty from the date of purchase. If any component of the eTrike is defective or prevents safe and effective operation during the warranty period, please contact eTrikeCo immediately for service before operating the vehicle. Service and repair during the warranty period must be completed by eTrikeCo or an authorized party.
FOR SERVICE OR TECHNICAL SUPPORT Email: support@etrikeco.com
Phone: 1-844-874-5326 ext.702
The following actions render the warranty null and void:
Damage caused when the operator fails to use and maintain the eTrike in full compliance with these instructions.
Improper use of the eTrike, including but, not limited to collisions with other objects, overloading the eTrike, and chemical corrosions.
Any and all damage caused by human factors.
Damage as the result of unauthorized disassembly and/or modification of the
Damage caused by improper storage or accident, including as the result of a power surge while charging.
Does not include wearing parts like arm rests, seats, switches, brakes, rims, light bulbs and tire tread. Charger is not included in warranty.
A: We accept Visa, Mastercard, Discover, American Express, Wire Transfer, Cash and Pay Pal. If it is not possible for you to make payment using these forms, please contact us directly to discuss other potential options.
